1. Member and plan scope
- Confirm active eligibility and the exact plan/product.
- Confirm the state program and dental benefit administrator.
- Confirm whether prior authorization, predetermination, or documentation with claim is required.
2. Procedure and billing path
- Confirm the CDT code, tooth, quadrant, arch, and units.
- Confirm the correct billing and rendering provider information.
- For FQHC cases, verify whether the program requires a professional claim or another FQHC-specific path.
3. Clinical evidence
- Clinical notes explain the diagnosis, findings, and medical necessity.
- Radiographs, photographs, periodontal charting, and treatment history are current and legible when required.
- The narrative and attachments support the exact procedure and location submitted.
4. Benefit and policy checks
- Check frequency, replacement, age, history, bundling, and prerequisite rules.
- Check whether emergency and routine requests follow different documentation timing.
- Record the source title, effective date, and date verified.
5. Final submission control
- All required fields and attachments are present.
- The submission channel and contact information match current payer instructions.
- A coordinator can explain what is being requested, why, and what source was checked.
Primary sources used to shape this workflow
- DentaQuest Texas: Prior Authorization Process — distinguishes pre-treatment documentation from documentation with claim.
- LIBERTY Dental Plan: New York State Prior Authorization Checklist — demonstrates procedure-specific clinical and history requirements.
- Ohio: FQHC Dental Prior Authorization Submission Quick Reference Guide — demonstrates FQHC-specific submission-path checks.
Turn the checklist into a repeatable checkpoint
PriorDent is testing how payer-specific rules and missing documentation can be surfaced before submission.
Request pilot access